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| Contact
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Full Spectrum
6301 NW 5th Way Suite 4500
Fort Lauderdale, FL 33309
1-877-633-9536 x 6 |
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can talk with us now at 877-633-9536 #306
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| Support Software Help Desk FEATURES |
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| Support Software handles customer Support issues effectively! The Help Desk Module provides the customer support features that will improve any service department. We offer Additional Modules that can Handle Sales, Accounting, Management, Forecasting a complete CRM solution in modular design. |
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Support Software Help Desk and Trouble ticket |
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Provide you staff with access to customer data from any office computer, wireless or remote locations |
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Track service issues across the organization prospects |
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Manage, escalate and assign in support software |
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Help desk support software is designed to help you track and control services issues. Consider two of our bedrock benefits: we help you automate many of the routine tasks that consume non-selling time; we bundle many features designed to empower your support teams.
Support software introduces unparalleled flexibility by allowing you to use just the support modules, or just the sales modules or the whole business workflow at a historically low total-cost-of-ownership. Our support software solution is cost-effective and can be easily adapted or customized to any business environment. It provides business users a single view of customer interactions across support, sales, marketing and management with in-depth reporting and collaboration tools. In terms of experience, we deliver integrated and customized solutions on all platforms. We have11 years experience in development software services with complete in house staff with necessary consulting.
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Support Software products delivers these features: |
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| Support Software offers a single system for managing customer interactions across different lines of business. The innovative capabilities are included in the following professional modules:
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Sales, Leads, Contacts, Appointments, Calendars, Notes, History, Documents, Mobile, Scheduling |
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Marketing Management - catalogues leads by advertising campaigns, track results from prospect to sale |
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Customer support, ticket system, Documents, Account Info, History, Escalation, Assign, Catalogue issues to customers |
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Reporting tools dashboards, notes, history , documents, schedule meetings, and conferences |
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Documentation to provide one location of company documents so all staff use same material |
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Tools and administration are available to allow you to change the program displays to work the way your company requires |
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| The Support Software features offer the advanced functionalities for: |
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Advanced reporting are available in the program but need to set up to match your needs |
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Contracts, import and exporting features need to be set up |
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Customizable dashboards multiple number of methods are available in the program but require set up |
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Workflow management, this is administrative as to who sees what data |
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Campaign management Some tools available but much of this work will require customization |
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Inbound email processing available needs only to be turned on for groups or individuals |
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Enhanced lead sharing and tracking in this system allows for complete tracking |
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Individuals have controls to change there displays to what works best for each user |
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Sales Leads
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Support Ticket
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Account Management
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