Contact Details
Full Spectrum CRM
6301 NW 5th Way Suite 4500
Fort Lauderdale, FL 33309
1-877-633-9536 x 6

You can talk with us now at 877-633-9536  #6

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Help Desk
Full Spectrum award-winning help desk software solution will enable you to solve all of your support issues quickly and reliably. All e-mail support requests forwarded to the Help Desk will automatically parse support requests according to instructions provided by you. For example you can forward support@yourdomain.com to your Full Spectrum Help Desk Customer Care database. This support request will automatically queue the designated staff in your company. Within your organization, you establish end-users to receive the correct queued email. Thus each employee can have unique, pathway to the Full Spectrum Help Desk system and receive only queued messages that they are to receive.

This Help Desk solution enables you to:
We set the Help Desk to meet support needs of your company
Prioritize and manage support centrally through your help desk trouble ticket system
Secure access from any Web browser, anytime and anywhere
Supply on demand support 24x7
Check the status of work submitted thru requests
Search a self-service knowledge base for existing solutions
Online Chat with a Help Desk representative to resolve issues quickly
Accurately manage all individual and group activities by collaboratively tracking support desk tasks, meetings and events
Build business relationships with this central repository that tracks account-level data, service level agreements, user contact information, and product ownership details
Offer a central area where staff can easily download critical documents, patches, and media files
Provide an easy-to-use knowledge base where staff can find solutions, frequently asked questions, documentation, and product briefs
Enhance your customers’ experience by offering a customized support portal with multiple navigation options and personalization capabilities
Evaluate all aspects of the support desk and improve the quality of the support portal
Manage the progress and status of every trouble ticket and allow customers to submit and track their own service requests online


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Click here for a live demo.
This link will take you to a demo of the Help Desk/Trouble Ticket Software. You can login with username 'demoadmin' and password 'password.'
Please call our office for a guided tour. 877-633-9536 option 6.
 
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