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Set Up the Help Desk software to meet support needs of your company |
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Prioritize and manage support centrally through your help desk trouble ticket system
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Secure access from any Web browser, anytime and anywhere |
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24x7 Support Staff |
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Check the status of work submitted thru one display screen |
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Search a self-service knowledge base for existing solutions |
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Online Chat with a Help Desk representative to resolve issues quickly |
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Accurately manage all individual and group activities by collaboratively tracking support desk tasks, meetings and events |
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Build business relationships with this central repository that tracks account-level data, service level agreements, user contact information, and product ownership details |
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Offer a central area where staff can easily download critical documents, patches, and media files |
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Provide an easy-to-use knowledge base where staff can find solutions, frequently asked questions, documentation, and product briefs |
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Enhance your customers' experience by offering a customized support portal with multiple navigation options and personalization capabilities |
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Evaluate all aspects of the support desk and improve the quality of the support portal |
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Manage the progress and status of every trouble ticket and allow customers to submit and track their own service requests online |