Support Service Help Desk Software

Trouble Ticket & Help Desk Software

Contact Details

Full Spectrum
6301 NW 5th Way Suite 4500
Fort Lauderdale, FL 33309
1-877-633-9536 x 6

You can talk with us now at 877-633-9536 #306

You can Chat online now

You can ask a question of expert click here

Support Services Help Desk Software

Support Services Is Key Element To the Success of Any Help Desk software Implementation

Help Desk software provides 6 ways that you can get the support that you need. Help Desk automatically includes the Standard Support features such as: technical issue resolution by email, online chat, support forums, manuals and FAQ sections of the site.

Help Desk also offers telephone support for an additional charge from 6:00 AM - 6:00 PM EST Monday - Saturday. Telephone support may be purchased on an as needed basis at an additional $85 per incident. We also have pre-paid options: A package of 5 incidents for $80 per incident; A package of 10 incidents for $75 per incident; A package of 15 incidents for $70 per incident and; A package of 20 incidents for $65 per incident. Incident packages do not have a fixed expiration date.

Email support

support@fullspectrumcrm.com

Average response time 2 hours. All inbound emails are queued, measured in severity, assigned a case, and tracked through completion. The email response offers an effective channel to communicate directly with the Full Spectrum experts

Fax Support

954-491-6162

Average response time 4 hours. Best option for those clients that have lost Internet connectivity

Support Forum

http://support.fullspectrumcrm.com/

Your answer may already be publicly available. Our Full Spectrum experts monitor the on-line support forum and answer all questions posted.

Online Chat

Available 9:00 AM – 4:00 PM EST Monday – Friday

Full Spectrum experts answer all queued messages. The online chat support is to direct the user to the location where then can find the answers to their questions. This service is not intended for long discussions. If you need to upload a file the email support is recommended.

Telephone Support

Available 8:00 AM – 6:00 PM EST Monday – Friday

Call 1-877-633-9536 Option 6, requires either prepaid support or credit card. Telephone support may be purchased on an as needed basis at an additional $85 per incident. We also have pre-paid options which are available in the following manner:

A package of 5 incidents for $80 per incident
A package of 10 incidents for $75 per incident
A package of 15 incidents for $70 per incident
A package of 20 incidents for $65 per incident

Incident packages do not have a fixed expiration date.

Integration Service

Click here to view form

Call 1-877-633-9536 Option 6, Integration of software application into system is support that we provide. However before you order integration you need to speak with expert. The best path to follow is to make sure that the expert knows exactly what your are trying to accomplish. It is possible the integration has be done before and we will provide some intelligence, support and or first hand experience. The Full Spectrum software is enabled to allow import and export of data. So a solution is probably possible.

Documentation:

Full Spectrum User Guide

Terms & Conditions click here