Full Spectrum CRM Support Services

Contact Details

Full Spectrum CRM
6301 NW 5th Way Suite 4500
Fort Lauderdale, FL 33309
1-877-633-9536 x 6

You can talk with us now at 877-633-9536 #6

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You can talk with us later click here

You can ask a question of CRM expert click here

Full Spectrum CRM Support Services

Support Is Important With Any CRM Implementation

Full Spectrum CRM offers 6 ways that you can get the support that you need. Purchasing Full Spectrum CRM automatically includes the Standard Support level for technical issue resolution by email, online chat, support forums, manuals and FAQ sections of the site.

We also offer telephone support from 8:00 AM – 6:00 PM EST Monday – Friday at an additional charge. Telephone support may be purchased on an as needed basis at an
additional $85 per incident. We also have pre-paid options: A package of 5 incidents for $80 per incident; A package of 10 incidents for $75 per incident; A package of 15 incidents for $70 per incident and; A package of 20 incidents for $65 per incident. Incident packages do not have a fixed expiration date.

Email support

support@fullspectrumcrm.com

Average response time 2 hours. All inbound emails are queued, measured in severity, assigned a case, and tracked through completion. The email response offers an effective channel to communicate directly with the Full Spectrum CRM experts

Fax Support

954-491-6162

Average response time 4 hours. Best option for those clients that have lost Internet connectivity

Support Forum

http://support.fullspectrumcrm.com/

Your answer may already be publicly available. Our Full Spectrum CRM experts monitor the on-line support forum and answer all questions posted.

Online Chat

Available 9:00 AM – 4:00 PM EST Monday – Friday

Full Spectrum CRM experts answer all queued messages. The online chat support is to direct the user to the location where then can find the answers to their questions. This service is not intended for long discussions. If you need to upload a file the email support is recommended.

Telephone Support

Available 8:00 AM – 6:00 PM EST Monday – Friday

Call 1-877-633-9536 Option 6, requires either prepaid support or credit card. Telephone support may be purchased on an as needed basis at an additional $85 per incident. We also have pre-paid options which are available in the following manner:

A package of 5 incidents for $80 per incident
A package of 10 incidents for $75 per incident
A package of 15 incidents for $70 per incident
A package of 20 incidents for $65 per incident

Incident packages do not have a fixed expiration date.

Integration Service

Click here to view form

Call 1-877-633-9536 Option 6, Integration of software application into CRM system is support that we provide. However before you order integration you need to speak with CRM expert. The best path to follow is to make sure that the CRM expert knows exactly what your are trying to accomplish. It is possible the integration has be done before and we will provide some intelligence, support and or first hand experience. The Full Spectrum CRM software is enabled to allow import and export of data. So a solution is probably possible.

Documentation:

Full Spectrum CRM User Guide

Terms & Conditions click here

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