The rates given below are
based on the total number of help desk users, that
you create within your account. Users are the people who will
actually work the trouble tickets that are opened by or on behalf
of your users or customers.
There is a 1-time $250 fee that gives you 4 hours of use, which can be used for any of the following: application set up, customization for fields and logo upload, and training. Beyond that, Full Spectrum does not charge any fees based on the number of viewers or tickets created nor does it charge you for site license or maintenance (as scheduled by Full Spectrum).
With Full Spectrum you need no hardware, IT help, database software, or other initial
cash outlays that are associated with traditional shrink wrapped
software.Full Spectrum supplies everything you
need.
We've provided our rate calculator so you can quickly determine the cost for Full Spectrum. Below our rate calculator button is an explanation of the 2 price plans.
Full
Spectrum CRM can tried for a month (30 days) absolutely free.
Call 1-877-633-9536 Option 6 and speak to one of our customer
representatives. They will be happy to set you up with a full
copy of Full Spectrum CRM, free of charge. The setup will
include loading one user and providing you that user and password.
This is a full version of the software to use
for 30 days. The free trial has no limitations and will automatically
expire after 30 days. Support will not be provided for users
of the free trial.
Our simple fee
schedule :
All
contracts are quarterly accounts and based on a minimum of
3 users:
3 – 5 users
$15 per month
per user (3 user minimum)
6 – 10 users
$15 per month the first
5 users and $8 additional per user to 10 users.
Additional users
$15 per month the first
5 users and $8 additional for the next 5 users and $4
per user thereafter
Examples
of quarterly contract pricing
5 users costs
$75 per month
$15 per person per month
10 users costs
$115 per month
Next
5 users add $8 per user / month
20 users costs
$155 per month
Users
10 to 20 add $4 per user / month
Month-To-Month
Pricing
1 users
$30 per month
Quarterly Contract pricing
$15 per month save $15 per month
2 users
$36 per month
Quarterly
Contract pricing $30 per month save $6 per month
3 users
$54 per month
Quarterly
Contract pricing $45 per month save $9 per month
4 users
$72 per month
Quarterly
Contract pricing $60 per month save $12 per month
5 users
$90 per month
Quarterly
Contract pricing $75 per month save $15 per month
6 - 10 users
$12 per month per user
Contract
pricing would save you money
11 + users
$9 per month per user
Contract
pricing would save you money
NOTE:
These are total charges for your group of technicians resolving
tickets under different names.
Superior
Support
Full
Spectrum offers 6 ways that you can get the support that
you need. Purchasing Full Spectrum automatically includes
the Standard Support level for technical issue resolution
by email, online chat, support forums, manuals and FAQ
sections of the site.
We also offer telephone support from 8:00 AM - 6:00 PM
EST Monday - Friday at an additional charge. Telephone
support may be purchased on an as needed basis at an additional
$65 per incident. We also have pre-paid options: quarterly,
which includes up to 6 incidents at $250 paid in advance.
Average
response time 2 hours. All inbound emails are queued,
measured in severity, assigned a case, and tracked
through completion. The email response offers an
effective channel to communicate directly with the
Full Spectrum CRM experts
Fax
Support
954-491-6162
Average
response time 4 hours. Best option for those clients that
have lost Internet connectivity
Your
answer may already be publicly available. Our Full Spectrum
CRM experts monitor the on-line support forum and answer
all questions posted.
Online
Chat
Available
9:00 AM - 4:00 PM EST Monday - Friday
Full
Spectrum CRM experts answer all queued messages. The online
chat support is to direct the user to the location where
then can find the answers to their questions. This service
is not intended for long discussions. If you need to upload
a file the email support is recommended.
Telephone
Support
Available
8:00 AM - 6:00 PM EST Monday - Friday
Call
1-877-633-9536 Option 6, requires either prepaid support
or credit card. Telephone support may be purchased on
an as needed basis at an additional $85 per incident.
We also have pre-paid options which are available in
the following manner:
A package of 5 incidents for $80 per incident
A package of 10 incidents for $75 per incident
A package of 15 incidents for $70 per incident
A package of 20 incidents for $65 per incident
Incident packages do not have a fixed expiration date.
Call
1-877-633-9536 Option 6, set up of the software to your
needs is a service we offer our customers, this service
is $250 and includes everything listed on the form above.
However before you order set up you need to speak with
CRM expert. The best path to follow is to make sure
that the CRM expert knows exactly what your are trying
to accomplish. It is not necessary for our staff to
set up the software for your use however we strongly
recommend this service.
