Prices Are Computed By Number Emails and Includes Superior Technical Support & Training
Help Desk support available 24/7 and customized to match your organization. Our support team is available 12/7 via telephone and support via hotline is available 24/7. Training of your staff is included in the initial setup rate and telephone support is available for a charge after the first 30 days.
The rates given below are based on the total number of help desk "email" users, which you create within your account. Email users are the people who will actually have registered as individual email address. Many businesses use multiple employees using the same email address and therefore our charges are based upon the number of emails not user.
There is a 1-time $250 support help desk application set up fee. That initial setup provides 4 hours of customization work to match your company requirements and a training class. The training class provides all the details several of your staff at the same time and usually takes about 1.5 hours. The 4 hours initial set can be used for any of the following: application set up, customization for fields and logo upload, and additional training. Fees are not based upon the number of viewers or tickets created nor does it charge you for site license or maintenance (as performed by Full Spectrum staff to upgrade the software). With our online software you need no hardware; IT help, database software, or other initial cash outlays that are associated with traditional shrink wrapped software. Help Desk supplies everything you need.
We've provided our rate calculator so you can quickly determine the cost for Full Spectrum. Below our rate calculator button is an explanation of the 2 price plans.
Our software is available for online demo absolutely free. Call 1-877-633-9536 Option 6 and speak to one of our customer representatives. They will be happy to set you up with a full copy of Help Desk software, free of charge. The setup will include loading one user and providing you that user and password.
This free version of the software will be made available for you to determine if it solves your support needs. The free trial will end at our discretion. Support will not be provided for users of the free trial.
Our simple fee
schedule :
All
contracts are quarterly accounts and based on a minimum of
3 users:
3 – 5 users
$15 per month
per user (3 user minimum)
6 – 10 users
$15 per month the first
5 users and $8 additional per user to 10 users.
Additional users
$15 per month the first
5 users and $8 additional for the next 5 users and $4
per user thereafter
Examples
of quarterly contract pricing
5 users costs
$75 per month
$15 per person per month
10 users costs
$115 per month
Next
5 users add $8 per user / month
20 users costs
$155 per month
Users
10 to 20 add $4 per user / month
Month-To-Month
Pricing
1 users
$30 per month
Quarterly Contract pricing
$15 per month save $15 per month
2 users
$36 per month
Quarterly
Contract pricing $30 per month save $6 per month
3 users
$54 per month
Quarterly
Contract pricing $45 per month save $9 per month
4 users
$72 per month
Quarterly
Contract pricing $60 per month save $12 per month
5 users
$90 per month
Quarterly
Contract pricing $75 per month save $15 per month
6 - 10 users
$12 per month per user
Contract
pricing would save you money
11 + users
$9 per month per user
Contract
pricing would save you money
NOTE:
These are total charges for your group of technicians resolving
tickets under different names.
Superior Support Available 12/6 & Hotline Support 24/7
Help Desk offers 6 ways that you can get the support that you need. Contracting with service from Help Desk automatically includes the Standard Support level for technical issues resolution by email, online chat, support forums, manuals and FAQ sections of the site.
We also offer telephone support from 6:00 AM - 6:00 PM EST Monday - Saturday at an additional charge. Telephone support may be purchased on an as needed basis at an additional $65 per incident. We also have pre-paid options: quarterly, which includes up to 6 incidents at $250 paid in advance.
Average
response time 2 hours. All inbound emails are queued,
measured in severity, assigned a case, and tracked
through completion. The email response offers an
effective channel to communicate directly with the
Full Spectrum experts
Fax
Support
954-491-6162
Average
response time 4 hours. Best option for those clients that
have lost Internet connectivity
Your
answer may already be publicly available. Our Full Spectrum
experts monitor the on-line support forum and answer
all questions posted.
Online
Chat
Available
9:00 AM - 4:00 PM EST Monday - Friday
Full
Spectrum experts answer all queued messages. The online
chat support is to direct the user to the location where
then can find the answers to their questions. This service
is not intended for long discussions. If you need to upload
a file the email support is recommended.
Telephone
Support
Available
8:00 AM - 6:00 PM EST Monday - Friday
Call
1-877-633-9536 Option 6, requires either prepaid support
or credit card. Telephone support may be purchased on
an as needed basis at an additional $85 per incident.
We also have pre-paid options which are available in
the following manner:
A package of 5 incidents for $80 per incident
A package of 10 incidents for $75 per incident
A package of 15 incidents for $70 per incident
A package of 20 incidents for $65 per incident
Incident packages do not have a fixed expiration date.
Call
1-877-633-9536 Option 6, set up of the software to your
needs is a service we offer our customers, this service
is $250 and includes everything listed on the form above.
However before you order set up you need to speak with
expert. The best path to follow is to make sure
that the expert knows exactly what your are trying
to accomplish. It is not necessary for our staff to
set up the software for your use however we strongly
recommend this service.
