Contact Details
Full Spectrum CRM
6301 NW 5th Way Suite 4500
Fort Lauderdale, FL 33309
1-877-633-9536 x 6

You can talk with us now at 877-633-9536  #6

You can Chat online now

You can talk with us later  click here

You can ask a question of CRM expert  click here

 

Pricing and support
Great Prices and Superior Support
The rates given below are based on the total number of help desk users, that you create within your account. Users are the people who will actually work the trouble tickets that are opened by or on behalf of your users or customers.

There is a 1-time $250 fee that gives you 4 hours of use, which can be used for any of the following: application set up, customization for fields and logo upload, and training. Beyond that, Full Spectrum does not charge any fees based on the number of viewers or tickets created nor does it charge you for site license or maintenance (as scheduled by Full Spectrum). With Full Spectrum you need no hardware, IT help, database software, or other initial cash outlays that are associated with traditional shrink wrapped software. Full Spectrum supplies everything you need.

We've provided our rate calculator so you can quickly determine the cost for Full Spectrum. Below our rate calculator button is an explanation of the 2 price plans.

Full Spectrum CRM can tried for a month (30 days) absolutely free. Call 1-877-633-9536 Option 6 and speak to one of our customer representatives. They will be happy to set you up with a full copy of Full Spectrum CRM, free of charge. The setup will include loading one user and providing you that user and password.

This is a full version of the software to use for 30 days. The free trial has no limitations and will automatically expire after 30 days. Support will not be provided for users of the free trial.

Our simple fee schedule :

All contracts are quarterly accounts and based on a minimum of 3 users:

3 – 5 users

$15 per month  per user (3 user minimum)

6 – 10 users

$15 per month the first 5 users and $8 additional per user to 10 users.

Additional users

$15 per month the first 5 users and $8 additional for the next 5 users and $4 per user thereafter

 

Examples of quarterly contract pricing

5 users costs

$75  per month

$15 per person per month

10 users costs

$115 per month

Next 5 users add $8 per user / month

20 users costs

$155 per month

Users 10 to 20 add $4 per user / month

 

Month-To-Month Pricing

1 users

$30  per month

Quarterly Contract pricing $15 per month save $15 per month

2 users

$36 per month

Quarterly Contract pricing $30 per month save $6 per month

3 users

$54 per month

Quarterly Contract pricing $45 per month save $9 per month

4 users

$72 per month

Quarterly Contract pricing $60 per month save $12 per month

5 users

$90 per month

Quarterly Contract pricing $75 per month save $15 per month

6 - 10 users

$12 per month per user

Contract pricing  would save you money

11 + users

$9 per month per user

Contract pricing  would save you money

 
NOTE: These are total charges for your group of technicians resolving tickets under different names.
Superior Support
Full Spectrum offers 6 ways that you can get the support that you need. Purchasing Full Spectrum automatically includes the Standard Support level for technical issue resolution by email, online chat, support forums, manuals and FAQ sections of the site.

We also offer telephone support from 8:00 AM - 6:00 PM EST Monday - Friday at an additional charge. Telephone support may be purchased on an as needed basis at an additional $65 per incident. We also have pre-paid options: quarterly, which includes up to 6 incidents at $250 paid in advance.
 
  Email support   support@mvi-crm.com
Average response time 2 hours. All inbound emails are queued, measured in severity, assigned a case, and tracked through completion. The email response offers an effective channel to communicate directly with the Full Spectrum CRM experts
  Fax Support   954-491-6162
Average response time 4 hours. Best option for those clients that have lost Internet connectivity
  Support Forum http://support.fullspectrumcrm.com/
Your answer may already be publicly available. Our Full Spectrum CRM experts monitor the on-line support forum and answer all questions posted.
  Online Chat   Available 9:00 AM - 4:00 PM EST Monday - Friday
Full Spectrum CRM experts answer all queued messages. The online chat support is to direct the user to the location where then can find the answers to their questions. This service is not intended for long discussions. If you need to upload a file the email support is recommended.
  Telephone Support   Available 8:00 AM - 6:00 PM EST Monday - Friday

Call 1-877-633-9536 Option 6, requires either prepaid support or credit card. Telephone support may be purchased on an as needed basis at an additional $85 per incident. We also have pre-paid options which are available in the following manner:

  • A package of 5 incidents for $80 per incident
  • A package of 10 incidents for $75 per incident
  • A package of 15 incidents for $70 per incident
  • A package of 20 incidents for $65 per incident

Incident packages do not have a fixed expiration date.

 Set Up Procedure

Call 1-877-633-9536 Option 6, set up of the software to your needs is a service we offer our customers, this service is $250 and includes everything listed on the form above. However before you order set up you need to speak with CRM expert. The best path to follow is to make sure that the CRM expert knows exactly what your are trying to accomplish. It is not necessary for our staff to set up the software for your use however we strongly recommend this service.

Terms & Conditions click here

Privacy Policy click here

 

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