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Trouble Ticket
& Help Desk
Post Office Box 630266
Miami, Florida 35168-0217
Phone: (207) 466-8162 |
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| SUPPORT HELP
DESK WITH TROUBLE TICKET SYSTEM CONNECTED TO THE SYSTEM |
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Full Spectrum
Help Desk takes the finest features of a helpdesk software,
a trouble ticket system and the software and integrate them
into a secure web based device that is powerful yet user friendly.
Take support to a new level of effectiveness within your company.
Full Spectrum Help Desk gives you a wide-ranging device for
supporting your customer’s throughout their support issue
life-cycle, to its resolution
No technical knowledge is necessary for use of Full Spectrum
Help Desk, because it uses a web based interface that is so
intuitive you will be working in minutes. Full Spectrum Help
Desk, needs only a few changes of e-mail settings, and log-in
to the system to create additional users. Full Spectrum Help
Desk is completely compatible with every current web and e-mail
hosting service. Of course the system also comes equipped with
it own email system.
Full Spectrum Help Desk is accessible from any computer with
up to date web browsers and any Internet connection. No software
needs to be downloaded to your network or computers. Full Spectrum
Help Desk is a hosted software which can integrate its powerful
features while our staff handles the support and maintenance.
Security is handled by a SSL certification either ours or yours.
You control how the system works, by deciding what mail goes
into each queue for routing. Each queue is an area of responsibility,
or a department within your company. Each department or queue
has users that focus on task for those departments. Users can
be part of multiple queues and tickets can be passed between
queues. Full Spectrum Help Desk provides you with unlimited
number of queues for management of your support email, such
as Billing, Information, Support, System Administrator
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Help Desk organizes your communications for better results. |
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Help Desk system allows your company to provide quicker,
better support. |
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Track communications in the system giving management a
better real-time picture of your company's support. |
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Review communications to learn how to improve support.
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