| View Help Desk
Screen Shots |
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| Full
Spectrum offers you a full range of help desk software features
that work together to meet your unique support needs.
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| Technical
features and benefits: |
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Typical
Trouble Ticket creation screen |
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The Action log and Comments listed with each trouble ticket |
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Tickets Window |
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A list of ticket trouble |
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The Inbound notifications |
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List
of open trouble tickets as viewed by an Administrator |
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Elevate a ticket |
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Data Export ability |
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| Redundant Servers
Tier 1 hosting at a Network Access Point to ensure the highest
possible up time.
Read More |
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Data
export - for your archival and reporting purposes |
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Auto-escalation for tracking - multiple levels |
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Client accounts - Information with notes and copy of tickets
logged to each account. |
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Custom settings, the set up will be done by our team to
match your business needs. |
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Time zone and date format adjustable |
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Selectable
ticket per client account with ticket creation and resolution |
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Call tracking ability |
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Audit trails provided by action and comment logs |
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Configurable
email notifications to end users and admins |
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Customizable
data fields |
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Customizable
invoicing system |
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Custom
look and feel with your company logo |
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| Usability
features and benefits: |
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Rapid
setup for quick turn on of Full Spectrum |
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Little or no training required |
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Mix and match administrators assigned to each sub-account |
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Real time system status |
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Browser based - no client software required. |
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Searchable
ticket database - ticket search by 15 ways |
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Customizable report types |
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Help available on every screen plus full documentation |
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Multiple
levels of access/permissions |
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Administrator
and user comment fields - track each and every exchange |
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News
and status feature |
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Custom
look and feel with your company logo |
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| Business
features and benefits: |
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No
up-front costs - nothing to build, nothing to buy, nothing
to support. |
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Use any time anywhere access via the Internet |
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Setup assistance, training and ongoing support |
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No long term contracts, service is on a month by month
basis |
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Simple inexpensive pricing with unlimited users and tickets |
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Free
30-day trial |
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Reseller program available |
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| Click
Here to see our pricing |
| Click
Here if you would like to join us for a free 30-day trial! |
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