Contact Details
Trouble Ticket & Help Desk
Post Office Box 630266
Miami, Florida 35168-0217
Phone: (207) 466-8162

You can talk with us now at 877-633-9536  #6

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View Help Desk Screen Shots
Full Spectrum offers you a full range of help desk software features that work together to meet your unique support needs.
Technical features and benefits:
Typical Trouble Ticket creation screen
The Action log and Comments listed with each trouble ticket
Tickets Window
A list of ticket trouble
The Inbound notifications
List of open trouble tickets as viewed by an Administrator
Elevate a ticket
Data Export ability
Redundant Servers Tier 1 hosting at a Network Access Point to ensure the highest possible up time. Read More
Data export - for your archival and reporting purposes
Auto-escalation for tracking - multiple levels
Client accounts - Information with notes and copy of tickets logged to each account.
Custom settings, the set up will be done by our team to match your business needs.
Time zone and date format adjustable
Selectable ticket per client account with ticket creation and resolution
Call tracking ability
Audit trails provided by action and comment logs
Configurable email notifications to end users and admins
Customizable data fields
Customizable invoicing system
Custom look and feel with your company logo
 
Usability features and benefits:
Rapid setup for quick turn on of Full Spectrum
Little or no training required
Mix and match administrators assigned to each sub-account
Real time system status
Browser based - no client software required.
Searchable ticket database - ticket search by 15 ways
Customizable report types
Help available on every screen plus full documentation
Multiple levels of access/permissions
Administrator and user comment fields - track each and every exchange
News and status feature
Custom look and feel with your company logo
 
Business features and benefits:
No up-front costs - nothing to build, nothing to buy, nothing to support.
Use any time anywhere access via the Internet
Setup assistance, training and ongoing support
No long term contracts, service is on a month by month basis
Simple inexpensive pricing with unlimited users and tickets
Free 30-day trial
Reseller program available
 
Click Here to see our pricing
Click Here if you would like to join us for a free 30-day trial!
 
 
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